Key facts
Travel & General Limited of Tower 42, Old Broad Street, London, EC2N 1HQ operates under the trading names of tagdirect and tagconnect.
1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services including the sale of insurance. The FSA requires us to give you this document and you should use it to see if our services are right for you.
2. Whose products do we offer?
All our travel insurance policies are underwritten by Travel & General Insurance Company plc, a member of the Travel & General Group, except for section L Legal Expenses, which is underwritten by DAS Legal Services.
3. Which service will we provide you with?
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice on how to proceed.
4. What will you have to pay us for our services?
There is no fee charged for providing a quotation. The quotation costs will relate solely to purchase of the insurance policy.
5. Who regulates us?
Travel & General Limited of Tower 42, Old Broad Street, London, EC2N 1HQ is authorised and regulated by the Financial Services Authority. Our registration number is 304811. Our permitted business is insurance mediation services.
You can check this information on the FSA's register by visiting their website at www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.
6. Loans and ownership
Travel & General Limited is wholly owned by the Travel & General Holdings Limited.
7. What to do if you have a complaint.
If you wish to register a complaint, please contact us:
...in writing
Write to Travel & General Limited at manager@taginsurance.co.uk or fax on 028 9033 1387.
...by phone
Telephone number 0845 345 3456
Should we be unable to resolve our differences, you may write to the Insurer:
The Managing Director
Travel & General Insurance Company plc
Level 1
Tower 42
Old Broad Street
London
EC2N 1HQ
Should you still be dissatisfied, you will receive a 'final response' letter, which means that you may then take your complaint to the Financial Ombudsman Service (FOS) at:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone 0845 080 1800
Contacting the FOS does not in any way infringe upon your consumer rights
8. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the Financial Services Compensation Scheme (FSCS). You may be able to get money from the scheme if in the unlikely event we are unable to meet our financial responsibilities.
Compensation under the scheme:
- Compulsory insurance is protected in full;
- Non compulsory insurance is protected in full for the first £2,000 and 90% of any amount above this threshold.
Further information about compensation scheme arrangements is available from the FSCS at www.fscs.org.uk
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