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Key facts

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Travel & General Insurance Services Limited of 3rd Floor, 117 Houndsditch, London, EC3A 7BT operates under the trading names of tagdirect and tagconnect.

1. The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services including the sale of insurance. The FCA requires us to give you this document and you should use it to see if our services are right for you.

2. Whose products do we offer?

We work with a range of underwriters to provide you with a truly competitive policy. Details of the insurer and their regulator can be found in the policy wording.

3. Which service will we provide you with?

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice on how to proceed.

4. What will you have to pay us for our services?

There is no fee charged for providing a quotation. The quotation costs will relate solely to purchase of the insurance policy.

5. Who regulates us?

Travel & General Insurance Services Limited of 3rd Floor, 117 Houndsditch, London, EC3A 7BT is authorised and regulated by the Financial Conduct Authority. Our registration number is 304788. Our permitted business is insurance mediation services.

You can check this information on the FCA's register by visiting their website at www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.

6. What to do if you have a complaint.

If you are unhappy with the way in which your claim has been handled you should contact the claims director at the address listed under the claims advice section in your policy wording.

If your complaint is about something other than a claim, please contact our Customer Services Manager on 020 3794 2954. We will try to resolve your complaint as soon as possible, but if we are unable to do so we will acknowledge your complaint within 5 working days of receiving it.

Should we be unable to resolve our differences you can write to the Insurer at the address listed in the complaints procedure of your policy wording.

Should you still be dissatisfied you will receive a 'final response' letter which means that you then have six months to take your complaint to the Financial Ombudsman Service who can be contacted at South Quay Plaza, 183 Marsh Wall, London, E14 9SR.

Contacting the FOS does not in any way infringe upon your consumer rights.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the Financial Services Compensation Scheme (FSCS). You may be able to get money from the scheme in the unlikely event that we are unable to meet our financial responsibilities.

Compensation under the scheme:

  • Compulsory insurance is protected in full;
  • Non compulsory insurance is protected in full for the first £2,000 and 90% of any amount above this threshold.

Further information about compensation scheme arrangements is available from the FSCS at www.fscs.org.uk

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