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Complaints

It is our intention to provide you with the best service possible, but there may be occasions when you feel that we have not done so. If this should happen, please let us know by contacting our Customer Services Manager:

By telephone

0845 345 3456 or 0044 (0)2890 320797

By email

manager@taginsurance.co.uk

We will try to resolve your complaint immediately, but if we are unable to do so, we will acknowledge your complaint within 5 working days of receiving it.

Should we be unable to resolve our differences, you may write to the Insurer:

The Managing Director
Travel & General Insurance Company plc
Level 1
Tower 42
Old Broad Street
London
EC2N 1HQ

Should you still be dissatisfied, you will receive a ‘final response’ letter, which means that you may then take your complaint to the Financial Ombudsman Service (FOS) at:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone 0845 080 1800

Contacting the FOS does not in any way infringe upon your consumer rights.

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