Essential travel information
Department of HealthApply for a European Health Insurance Card (EHIC).
Foreign & Commonwealth OfficeTravel advice to help British travellers to make informed decisions about travelling abroad.
Passport AgencyInformation and guidance regarding the application, renewal and amendment of British passports.
Volcanic ash disruption
Policyholders who have already travelled
If you have already travelled then there is no cover for any additional accommodation or other expenses incurred. These costs should be covered by the airline. The insurance will automatically extend for a further 7 days if you are unable to return on the scheduled return date. If you are unable to return within the 7 extended days the Underwriters will require more information in order to confirm if cover will still apply. You should contact tagdirect on 0845 345 3456 if this is the case.
Policyholders who are yet to travel
The ash disruption is not an insured peril under travel delay. The policy only provides cover for bad weather or mechanical or technical problems with the aircraft. There is no cover under the policy should you be unable to travel on your holiday or for any additional accommodation or travel costs incurred while waiting to depart.
We will rearrange your insurance if you move your holiday to a later date. Please contact tagdirect on 0845 345 3456 to rearrange your insurance.