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Privacy statement

Please take a few minutes to read this notice as it contains important information relating to the details that you give us. Your information will be held by Travel & General Insurance Services Limited 117 Houndsditch, London EC3A 7BT.

Managing your insurance policy

We collect your personal data in the performance of setting up insurance policies/schemes on your behalf. Processing this information allows us to meet regulatory, legal and contractual obligations to you and insurers. It is in the legitimate interests of t&g to send insurers accurate information to enable them to provide suitable quotations and subsequently insurance policies for your business, and then delivering them to your preferred address.

You do not have to provide us with your personal data, but we may not be able to proceed appropriately or handle any claims if you decide not to do so.

We collect and store your personal data as part of our legal obligations for regulatory, insurer underwriting and claims purposes. We will never disclose, share or sell your data for any other purpose apart from insurance development, implementation and ongoing management including renewals without your consent.

We may also send the information in confidence, for processing to other companies acting on our instructions including those located outside of the European Economic Area (EEA). All countries in the EEA, which includes the UK, have similar standards of legal protection for your personal information. If we share your information outside the EEA we will require your personal information to be protected to at least UK standards.

Who we will speak to about your policy

At the request of many of our customers and to make managing your insurance more convenient, it is our policy to deal with your spouse or partner who contacts us on your behalf, provided they are named on the policy. If you would like someone else to be able to deal with your policy for you on a regular basis please let us know. In some exceptional circumstances we may also deal with other people who contact us on your behalf. If at any time you would prefer us to deal only with you, please contact us to let us know

Sensitive information

In order to provide you with insurance we will need to process sensitive information (such as medical information) about you and others named on the insurance policy. Please obtain consent from the other people named on your policy before sharing their sensitive information with us.

How long we will hold your data

In order to comply with our regulatory obligations we will hold your data for 7 years from the expiry of your policy, after which it will be deleted.

Data request

You are entitled to receive a copy of the information we hold about you at no cost to you. This will be information that you have given us. If you would like a copy of your information, please write to the Data Protection Manager, Travel & General Insurance Service Limited, 117 Houndsditch, London EC3A 7BT or email

Right to be forgotten

You can request to you have your data deleted, however please be aware that we can only do so once our legal and regulatory obligations have been met.

Please contact us at or write to the Data Protection Manager, Travel & General Insurance Services Limited, 117 Houndsditch, London EC3A 7BT. Alternatively, if you have logged into your policy you can click on the buttons below.